Refund & Cancellation Policy

Subscriptions are billed in advance at the price and frequency shown before checkout. Unless you cancel, your subscription automatically renews for the same billing period and the payment method on file is charged. Applicable taxes and any usage charges will be displayed or described before purchase.

Payments may be processed by Stripe. Your receipt or bank statement may identify Mademinds, Stripe, or a related payment descriptor shown at checkout.

You may cancel through the billing area of your Mademinds dashboard or the Stripe-hosted customer portal when enabled. Open your active subscription, select Cancel subscription, and complete the confirmation steps. You may also email hello@mademinds.site if the online cancellation option is unavailable.

You do not need to speak with a salesperson to cancel a subscription purchased online, and no cancellation fee applies. To prevent a renewal charge, submit the cancellation before the renewal date shown in your account. Keep the cancellation confirmation for your records.

Unless the cancellation screen says otherwise, cancellation takes effect at the end of your current paid billing period. You may continue using paid features until that date, and you will not be charged for the next period. Cancelling on its own does not create a prorated refund for unused time; if the charge is less than 14 days old, request a refund under Section 4 instead.

After access ends, agents may stop running and account data may become unavailable or be deleted under our Privacy Policy. Export information you need before the subscription ends.

You may request a full refund of any Mademinds subscription payment within 14 calendar days of that charge. This window applies to every purchase with no exceptions or conditions: first subscriptions, renewals, reactivations, and repeat purchases are all covered.

You do not need to give a reason, and how much you used the Services during those 14 days does not affect eligibility. Any refund, cancellation, or withdrawal right that cannot legally be limited applies in addition to this window.

Renewal charges are covered by the 14-day refund window in Section 4 on the same terms as any other payment. If you were charged after a timely cancellation, contact us and we will refund the charge.

Downgrades normally begin at the next renewal. An upgrade may begin immediately and may create a prorated charge or credit; the amount will be shown before you confirm the change. Any charge from an upgrade or renewal is refundable within 14 days under Section 4.

Report a duplicate, incorrect, or unauthorized charge promptly. Include your account email, invoice or receipt number, charge date, and amount, but never send a full card number, password, or security code.

We will correct confirmed Mademinds billing errors. If you believe your account or payment method was compromised, secure the account and contact your card issuer or payment provider promptly. Nothing in this Policy limits a lawful right to dispute an unauthorized payment.

Send your request to hello@mademinds.site, call +44 7915 934765, or use the support channel shown in your account or receipt. Include the account email, receipt number, charge date, amount, plan, and reason for the request.

Approved refunds are sent to the original payment method where possible. We do not charge a refund-processing fee. Stripe and your financial institution control final posting times; most refunds appear within 5–10 business days after approval, although some payment methods or banks may take longer.

Contact us first when possible so we can investigate quickly. A chargeback does not cancel a subscription, so cancel separately to stop future renewals. We may provide the payment provider with relevant checkout, consent, usage, billing, and cancellation records when responding to a dispute.

Nothing in this Policy limits rights that cannot legally be waived. For related provisions, see our Terms & Conditions and Privacy Policy.