Terms & Conditions

These Terms form a binding agreement between you and MADEMINDS LTD (“Mademinds,” “we,” “us,” or “our”), a UK private limited company registered under company number 17353346, with its registered office at 124 City Road, London, United Kingdom, EC1V 2NX. If you use the Services for an organization, you represent that you have authority to bind that organization, and “you” includes the organization.

These Terms, the plan and recurring-billing disclosures shown at checkout, our Privacy Policy, and our Refund & Cancellation Policy make up the agreement for a self-service subscription.

You must be legally capable of entering a contract and at least 18 years old, or the age of majority where you live. Account information must be accurate and current. You are responsible for authorized users, credential security, and all activity under your account. Notify us promptly if you suspect unauthorized access.

You may not share credentials outside your authorized organization, circumvent account limits, impersonate another person, or create accounts through automated or deceptive means.

Mademinds provides hosted subscription software for configuring and operating AI agents, automations, knowledge sources, and supported integrations. Features and usage limits vary by plan, may be identified as beta or preview, and may change as the Services evolve. We may modify or discontinue features, but will use commercially reasonable efforts to avoid materially reducing paid core functionality during a current subscription term without notice.

Beta, experimental, demo, and preview features are offered for evaluation, may be changed or withdrawn at any time, and may not be suitable for production use.

You agree to pay the subscription price, any clearly disclosed usage charges, and applicable taxes shown before checkout. Unless stated otherwise, prices are quoted in U.S. dollars. Refund eligibility is governed by our Refund & Cancellation Policy and mandatory law.

Mademinds is the seller of the SaaS subscription. Payments may be processed by Stripe. By submitting a payment method, you authorize Mademinds and Stripe to charge it for the initial subscription and each renewal until cancellation. The checkout or receipt will show the payment descriptor you should expect to see on your statement.

We do not intend to receive or store your full card number. If payment fails, we may retry the charge and may limit or suspend paid features after any notice required by law. A failed payment does not automatically cancel amounts already due.

Paid subscriptions renew automatically for successive periods matching the original subscription term unless cancelled before the renewal date. Before purchase, we will present the billing frequency, price, material recurring terms, and cancellation method. Pricing may change for a future renewal period after reasonable advance notice where required.

You may cancel a self-service subscription through the billing area of your dashboard or the Stripe-hosted customer portal when enabled. Cancellation stops future renewals and normally takes effect at the end of the paid billing period. Details appear in our Refund & Cancellation Policy.

You will not use the Services to:

• violate law, regulation, sanctions, export controls, privacy rights, intellectual-property rights, or contractual obligations;
• generate, facilitate, or distribute fraud, malware, phishing, harassment, exploitation, unlawful discrimination, or deceptive impersonation;
• make fully automated decisions that create legal or similarly significant effects without appropriate authority, notice, testing, and human oversight;
• submit regulated or highly sensitive data unless your plan and written agreement expressly permit it;
• probe, scan, disrupt, overload, reverse engineer, scrape, or bypass the security or usage limits of the Services;
• use outputs as a substitute for qualified legal, medical, financial, employment, safety, or other professional judgment; or
• represent AI-generated content as human-generated where disclosure is required by law or necessary to prevent deception.

You retain ownership of information, files, instructions, prompts, configurations, and other materials you submit (“Customer Content”). You grant Mademinds a worldwide, limited license to host, copy, transmit, modify, and process Customer Content only as reasonably necessary to provide, secure, support, and improve the Services as permitted by your agreement and our Privacy Policy.

You represent that you have all rights, notices, consents, and lawful bases needed for Customer Content and instructed processing. You are responsible for reviewing agent configurations and outputs, setting appropriate permissions, maintaining human oversight, and determining whether outputs are appropriate for your use.

AI systems are probabilistic. Outputs may be inaccurate, incomplete, offensive, outdated, or similar to content generated for others. You must independently evaluate outputs before use. Mademinds does not represent that outputs are unique, factually correct, or suitable for a particular purpose.

To the extent permitted by law, and subject to third-party rights, Mademinds assigns to you any rights it may have in outputs generated specifically from your Customer Content. This does not grant rights in Mademinds technology, third-party materials, or outputs belonging to others.

The Services may interoperate with third-party models, payment processors, APIs, applications, and data sources. Your use of third-party services is governed by their terms and privacy practices. You authorize us to exchange information with an integration as directed by your configuration. We are not responsible for third-party services, changes, outages, or acts outside our control.

Mademinds and its licensors retain all rights in the Services, software, models, workflows, interfaces, designs, documentation, trademarks, and improvements, excluding Customer Content. Subject to payment and compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term for your internal business purposes.

If you provide feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or attribution, provided we do not publicly identify you as its source without permission.

Each party may receive non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will protect it using reasonable care, use it only to perform the agreement, and disclose it only to personnel and providers with a need to know and confidentiality obligations. Exclusions include information that is public through no breach, already lawfully known, independently developed, or lawfully received without restriction.

We may suspend or restrict access where reasonably necessary to address a security risk, unlawful activity, material breach, harm to the Services or others, or overdue payment. Where practicable, we will give notice and an opportunity to cure. You may stop using the Services at any time, but cancellation and refunds remain subject to the Refund & Cancellation Policy.

On termination, your right to use the Services ends. Provisions that by their nature should survive—including payment obligations, intellectual property, confidentiality, disclaimers, indemnification, liability limits, and dispute terms—will survive.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MADEMINDS DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION, THAT OUTPUTS WILL BE ACCURATE, OR THAT THE SERVICES WILL MEET EVERY REQUIREMENT.

Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.

To the extent permitted by law, you will defend and indemnify Mademinds and its affiliates, officers, employees, and agents from third-party claims, damages, and reasonable costs arising from your Customer Content, your unlawful or prohibited use, your integrations or agent actions, or your material breach of these Terms. This obligation does not apply to the extent a claim is caused by Mademinds’ own breach, gross negligence, or willful misconduct.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EXCEPT FOR PAYMENT OBLIGATIONS, MISUSE OF THE OTHER PARTY’S INTELLECTUAL PROPERTY OR CONFIDENTIAL INFORMATION, INDEMNIFICATION OBLIGATIONS, OR LIABILITY THAT CANNOT BE LIMITED BY LAW, EACH PARTY’S TOTAL LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO MADEMINDS FOR THE AFFECTED SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, except where mandatory local law gives you the right to use another governing law or forum. Mandatory consumer-protection rights remain unaffected.

Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through written notice, unless urgent injunctive relief is reasonably necessary.

You may not assign the agreement without our prior written consent, except in connection with a merger or sale of substantially all assets. We may assign it as part of a corporate transaction or to an affiliate. Neither party is liable for delay caused by events beyond reasonable control. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder stays effective.

We may update these Terms. Material changes will apply prospectively after the notice period required by law. Continued use after the effective date constitutes acceptance where legally permitted.

Questions or legal notices may be sent to hello@mademinds.site, by phone at +44 7915 934765, through the support channel identified in your account or order confirmation, or by post to our registered office at 124 City Road, London, United Kingdom, EC1V 2NX. Mark correspondence “Legal Notice”.